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Cookie Policy (UK)

This Cookie Policy was last updated on October 2, 2026 and applies to citizens and legal permanent residents of the United Kingdom.

1. Introduction

Our website, https://www.kite-flooring.com (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.

2. What are cookies?

A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

3. What are scripts?

A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

4. What is a web beacon?

A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.

5. Cookies

5.1 Technical or functional cookies

Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.

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We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.

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On this website we use advertising cookies, enabling us to gain insights into the campaign results. This happens based on a profile we create based on your behaviour on https://www.kite-flooring.com. With these cookies you, as website visitor, are linked to a unique ID but these cookies will not profile your behaviour and interests to serve personalized ads.

Because these cookies are marked as tracking cookies, we ask your permission to place these.

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Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.

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On our website, we have included content from Facebook, Instagram and WhatsApp to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Facebook, Instagram and WhatsApp. This content is embedded with code derived from Facebook, Instagram and WhatsApp and places cookies. This content might store and process certain information for personalized advertising.

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When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on “Save preferences”, you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.

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Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.

9. Your rights with respect to personal data

You have the following rights with respect to your personal data:

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To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Information Commissioner’s Office (ICO)).

10. Contact details

For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:

Kite Designs Ltd, trading as Kite Flooring
5 Hackney Road, London E2 7NX
United Kingdom
Website: https://www.kite-flooring.com
Email: info@ex.comkite-flooring.com
Phone number: +44 (0) 207 427 6053

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Your free guide to buying a wood floor

YOUR FREE GUIDE TO BUYING A WOOD FLOOR

Kite Flooring have put together a comprehensive guide to buying a wood floor.
Many of your questions are answered in the guide.

Download your free guide

GOOGLE REVIEWS

Excellent
Kite Flooring4.8
review us on
Rahul P.
3 weeks ago
Ed and the team were incredibly helpful with choosing our flooring for our house renovation. The knowledge Ed has is really impressive and we now have the floor in and it looks great. They have a product for every price point and the quality is very high. Would highly recommend using Kite for your flooring needs.
Response from the owner:Thanks Rahul, that's really kind of you. Glad the floor's in and looking the part. Enjoy the new house, and if anything ever needs a bit of TLC, you know where we are. Ed
Katie E.
4 weeks ago
I have used Kite flooring professionally and personally and I can not fault them. I love our wide oak planks, they are the perfect scale for our loft. The finish is very natural so you can feel the texture of the wood, but still stands up to wet/damp feet coming from the the bathroom. They have a great curated selection of flooring in their showroom and offer really good value for the quality.
Photo from customer reviewPhoto from customer review
Response from the owner:Thanks Katie, that means a lot, especially from someone who's seen us from both sides of the fence! Enjoy it, and see you on the next project. Ed
marina B.
2 months ago
Impeccable service, beautiful flooring, highly recommend!!
Response from the owner:Thanks Marina, Really glad you're happy with the floor. Ed
Laura J.
2 months ago
We did a full home renovation and went for Kite’s engineered wood flooring in most of the living areas - a combination of Lewis Herringbone and Lewis wide planks, including cladding our new staircase. We were very impressed with their more curated selection when we visited them in the store - it made it less overwhelming when we already had a million other decisions to make! They were very friendly, helpful and knowledgeable throughout the process and the team they had installing and finishing the floor were exceptional too. Highly recommend Kite if you’re looking for high quality and well priced wooden flooring for your home!
Photo from customer review
Response from the owner:Thanks so much Laura, this is lovely to read. You've hit on exactly why we keep the range tight! I'll pass your kind words on to the fitting team too. Enjoy the house. Ed
Jake B.
2 months ago
As owners of a luxury bespoke furniture business, we're pretty particular when it comes to materials and workmanship. We actually first came across this company after one of our clients had a solid woodfloor fitted by them and asked us to colourmatch the finish and stain for some bespoke furniture we were making. We reached out to Ed, who couldn't have been more helpful. His knowledge, advice and communication made the whole process really easy, and nothing ever felt like too much trouble. That experience actually led us to have a properlook through their range when we started renovating our own home. We originally planned on engineered or solid wood, but after speaking to Ed and receiving samples of their extra wide laminate, we were genuinely impressed. Honestly, if you didn't know it was laminate, you'd struggle to tell. The texture, grain and overall finish are incredibly realistic, and to the untrained eye it looks every bit as good as a much more expensive floor. It was straight forward to fit, the locking system worked perfectly, and once laid it felt solid underfoot. We've now fitted it throughout our home and couldn’t be happier with the finished result. It looks fantastic, has completely transformed the space and offers incredible value for money without compromising on appearance or quality. A huge thank you to Ed and the team for the excellent service from start to finish. We've already recommended them to several of our own clients and will continue to do so.
Response from the owner:Thanks Jake, coming from a furniture maker, that's high praise indeed! Most companies won't tell you this, but a good laminate often beats a cheap wood floor, and the best ones really are hard to spot. Thanks too for the recommendations, we really appreciate them. Ed
Adil H.
3 months ago
I cannot recommend Kite Flooring enough. Ed went above and beyond to help me find a flooring option that worked for my project and source a material, finish, style and colour that was in line with what I was looking for. I was truly impressed by his attention to detail and willingness to go out of his way to make things work to my specifications and accommodate my timeline. The final product is gorgeous.
Response from the owner:Thanks Adil, really kind of you. Glad the finished floor is worth it. Enjoy it! Ed
Simon W.
4 months ago
Both Ed and Ian are a pleasure to deal with.
Paul W.
5 months ago
Done an excellent job for us. Reliable, efficient, great communication. 5 Stars!
Paul P.
5 months ago
My wife and I are so pleased with our flooring and the service we received from the Kite Team. We would highly recommend them to anyone looking to purchase new floors.
Sarah M.
5 months ago
Kite Flooring were amazing, Ed took time to listen to what I was after, gave great advice and made choosing our floors so easy. The process of ordering and having the flooring delivered to site was seamless as was adding extras that were needed. I would definitely recommend Ed and his team.
Rasharn A.
5 months ago
Love my floors so much thanks for all your help.
Luke S.
5 months ago
Couldn’t thank this company anymore. Their delivery service was excellent and the flooring was just perfect. Would definitely recommend to others.
Cecilie Jensen G.
5 months ago
Our floor looks fabulous! Smooth ordering process and efficient installation.
Photo from customer review
Ben C.
5 months ago
Fantastic flooring with an exceptional customer experience, very helpful all the way from start to finish.
Photo from customer review
Mouli G.
6 months ago
The process was seamless from the visit to the showroom to select the boards right through to delivery. Would highly recommend for a knowledgable, professional and reliable service. Well done and will be returning again for sure.
Chris H.
6 months ago
This is the 2nd time I've had Kite install new wood flooring in my flat. The first was in 2021 for the first floor bedrooms, hall and stairs. This time round was for a complete kitchen/dining room redo and a 2nd set of stairs. Ed, Bjor, and the team have been great and I would use again, but no more floors left at mine! :) My only regret is that the flooring I used on the first job was no longer available as I love it so much and get many compliments. This is down to the manufacturer discontinuing it, nothing to do with Kite! In the end we found another floor that is great quality and goes with with the previous well. The team is very friendly, easy to talk to and accommodating. I especially like they both have the larger boards samples to look at that they visit on site with to make sure of no disappointment. Cheers, Chris
Tiziano A.
6 months ago
Superb Floor Restoration! We’re absolutely delighted with the transformation Kite Flooring and his team performed on our wooden floor — they truly brought it back to life. From the very first inspection they were unfailingly professional, promptly providing a clear, detailed quote and a realistic timeframe which they met precisely. We had been considering replacing the floor, but Ed honestly recommended restoring our original boards — a candid, trustworthy piece of advice we greatly appreciated. Communication was excellent throughout: they patiently explained each step, showed colour samples so we could choose confidently, and kept us updated at every stage. The crew caused minimal disruption and went above and beyond by helping to move furniture out and back to the house, a generous touch we didn’t expect. The workmanship is outstanding; our original floor has been restored to the highest standard with a flawless finish. The different technique used to fill the gaps, compared to previous one, has made the floor feel significantly more solid. We’re thrilled with the result and wholeheartedly recommend Kite Flooring to anyone seeking expert, reliable floor restoration.
Photo from customer reviewPhoto from customer reviewPhoto from customer reviewPhoto from customer reviewPhoto from customer reviewPhoto from customer reviewPhoto from customer review
Oliver S.
6 months ago
Great floors! We are really pleased with our floors. We have three kids and a busy house. Floors are perfect. Great service and clear that the team laying the floors were proper experts. All the preparations and guidance was clear and we have had no issues since floors were put down. Highly recommend Kite team.
Matthew R.
6 months ago
As Architects, we’ve worked with a number of timber floor suppliers but Kite are by far our preferred supplier for several reasons. They have a great selective range of good quality options, as opposed to offering hundreds of confusing variations. Each of their floor options has individual merit, which really helps to narrow down decision making. The team at kite are really knowledgable about their floors, and they are really great communicators which helps to make decisions and inform yourselves of options, pros and cons etc. Their showroom has large scale samples, making it easy to see the options in shade and in daylight, and experience walking on the floors for true experience. We recommend Kite to a lot of people, and we recently installed one of their engineered floors in our own home refurbishment - very happy with it. Furthermore, the supply timescales were exactly as advised. They also offer their own in house install team if needed, and can help with bespoke edge trims. Would definitely recommend considering Kite and popping into their showroom to check out options and chat to Ed and the team!
Photo from customer review
Jonathan G.
6 months ago
We were really happy with Ed and the Kite team. Ed was really knowledgeable and helpful from the outset, the floor arrived on time and as promised and we were very pleased with the quality. Overall an excellent service.
jenine W.
6 months ago
The whole team at Kite Flooring are great - knowledgeable , very helpful and always prompt at getting back to you on any request- I ordered my first set of flooring with them a few years ago and have gone back to order more flooring for the rest of my house as their customer service is fantastic. I would not hesitate to recommend Kite Flooring - the materials are great quality and the team from start to finish could not be better
Photo from customer reviewPhoto from customer review
Charlie I.
6 months ago
I have worked with Ed and his team on many projects over the years and have always found them to be helpful and professional. I am a designer based in East London so require a high standard of service and quality products for my clients. KITE go direct to the best factories, so you can get an amazing product for a decent price. They are also able to source floors so if I need something a bit different or special they are my go-to. Their range of reclaimed and hand-scraped flooring is particularly beautiful. To top it all off they are a lovely bunch of people to work with and always go above and beyond to solve any issues which no-doubt come up on projects! I highly recommend them, 5 Stars!
Photo from customer reviewPhoto from customer reviewPhoto from customer review
Jonty E.
6 months ago
Quality of the product is excellent - Lewis Herringbone (large) looks great throughout the ground floor of our renovation. On a par with the quality of the product is the level of customer service. There was a slight mix up with a delivery - the team at Kite went out of their way to rectify the situation even providing one of their own installers to finish the job our builder had to leave to go to another job - first class all round - thank you Kite!
Polly F.
7 months ago
We had a brilliant experience with Kite when fitting our beautiful new laminate floor. We had an old, damaged floor that needed to be removed and an uneven sub floor that required levelling, but the work was completed within a week and the fitters were fantastic. We’d recently painted our flat and they managed to avoid any damage! Kite’s premium laminate is stunning, it’s totally transformed our home. We would 100% recommend Kite, the communication and attention to detail throughout has been second to none.
John T.
7 months ago
From survey to completion everything was very smooth. Given the wonky existing floor, installation wasn't straight forward but nothing was too much trouble. Looking for other floors I could do! Thank you!

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Kite Flooring

Kite Flooring
℅ Kent & London (Showroom)
5 Hackney Road
London E2 7NX

Call: +44 (0) 207 427 6053
info@kite-flooring.com

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