The six key flooring Terms and Conditions that you must read, whether you buy through Kite or any other flooring retailer.
21
Apr
BY RANGE
Tag Archives: Terms and Conditions
GOOGLE REVIEWS
Maria K.
We had such an amazing experience with Kite Flooring! The whole process — from the showroom visit to measuring and fitting was smooth and completely stress-free, with great communication throughout. We were also pleasantly surprised by how competitive their prices are, especially given the exceptional quality of the products they supply. As we needed the flooring quite urgently, the guys at Kite Flooring unlike most other competitors made it happen. From the initial consultation call to fitting in just 1 month!!!
We chose the Prime Lewis Plank, and it looks absolutely beautiful. The quality is fantastic, and it’s completely transformed our home as can be seen in pictures. We couldn’t be happier and would highly recommend Kite Flooring to anyone looking for top-quality floors and excellent service.
Everyone on the team has been incredible — Patrick, Sasha, Ed, and our amazingly skilled fitter Bjor. Thank you all!
We chose the Prime Lewis Plank, and it looks absolutely beautiful. The quality is fantastic, and it’s completely transformed our home as can be seen in pictures. We couldn’t be happier and would highly recommend Kite Flooring to anyone looking for top-quality floors and excellent service.
Everyone on the team has been incredible — Patrick, Sasha, Ed, and our amazingly skilled fitter Bjor. Thank you all!
Phil N.
I visited Kite Flooring in Shoreditch and they showed me a wide range of different floors, colors and finishes. I went with a herringbone for the living rooms and a matched straight board for the adjoining kitchen / breakfast room. Ed was extremely knowledgeable and great to deal with - he knew his stuff and made me feel confident about my choices. I’m delighted with the result - quality flooring that looks really premium.
IAN S.
I am blown away with how good my floor looks. My original floor was so scratched, scuffed and worn away, but Kite and their expert sanding team transformed it into the most beautiful floor. I didn't know where to start with my floor but the team at Kite talked me through the options and explained things to me in way I could easily understand. They were so friendly, knowledgable and helpful and also really neat and tidy - which I had not expected at all! Everyone that now comes to my house immediately comments on how great the floor looks.
I usually find embarking on home improvement projects really daunting, as there are so many disreputable companies out there, so I was over the moon to have found Kite - an honest, friendly company who are highly skilled at their trade and quote fair prices too. I have already recommended them to my friends and neighbours and would definitely use them again myself. Thanks Team Kite!
I usually find embarking on home improvement projects really daunting, as there are so many disreputable companies out there, so I was over the moon to have found Kite - an honest, friendly company who are highly skilled at their trade and quote fair prices too. I have already recommended them to my friends and neighbours and would definitely use them again myself. Thanks Team Kite!
Hannah W.
Excellent customer service and quality product from Kite flooring, we love our new floor and stairs. Both Ed and Patrick were extremely helpful from initial meet and introduction to the wide flooring ranges, through to delivery of our new oak floor. We went for a pre-finished board with a warm finish, which we installed ourselves as the guidance and installation instructions given by Kite were super clear on how to prepare effectively, which made the whole process really smooth. We have had our new floor installed for several months now and admire it every day. Would highly recommend to all looking for excellent quality engineered floor options with great customer service, knowledge and transparency on where the floors come from. We wouldn't hesitate to use Kite again on future projects. Thank you Ed and team Kite!
Humayun R.
Excellent customer service.
I spent almost a year trying to find the right floor and visited at least a dozen flooring companies.. I was looking for a herringbone prime floor. Found Kite flooring on Instagram and loved the look of the floors but was sure they’d be out of my budget. After a few emails we visited their shop in London and Ed spent a considerable amount of time explaining the difference between the ranges, wood treatments and durability. We were shown large sample boards and went for the Maurice floor. The customer service was fantastic, one of the best companies we dealt with during our renovation project.
The floor looks amazing and we’ve had so many compliments. Would highly recommend Kite Flooring.
Would highly recommend
I spent almost a year trying to find the right floor and visited at least a dozen flooring companies.. I was looking for a herringbone prime floor. Found Kite flooring on Instagram and loved the look of the floors but was sure they’d be out of my budget. After a few emails we visited their shop in London and Ed spent a considerable amount of time explaining the difference between the ranges, wood treatments and durability. We were shown large sample boards and went for the Maurice floor. The customer service was fantastic, one of the best companies we dealt with during our renovation project.
The floor looks amazing and we’ve had so many compliments. Would highly recommend Kite Flooring.
Would highly recommend
William C.
The entire process was really smooth. The Kite team were really flexible - especially when it came to the furniture - and made what could have been a very stressful 10 days very easy. Special shoutout to the fitter James - a really positive presence to have around the place. Plus, the floor looks great! Thank you.
harry ellis H.
Fantastically high quality flooring. Great service from the Kite team, all at an affordable price.
Simon H.
I ADORE the flooring that Kite built in my flat - the results are much better than I ever could have hoped for! The team were so helpful and the process was smooth. Big shout out to Andy, Ed and especially James.
Response from the owner:Thank you! So glad we could be part of your project :)
Maureen M.
Kite Flooring were very professional and showed great attention to detail. I am a year later so impressed with my herringbone flooring which has been such a highlight of my flat! Thank you to the Kite Flooring team for such a great product and for working so hard!
Response from the owner:Thank you for the review Maureen and sharing the photos. Your floor looks awesome :)
lorie K.
From the start the advice I received with Kite was helpful. It was easy to decide what I should go for (unlike with other companies I'd tried). The man who fitted the flooring was wonderful. He took a lot of care and did a beautiful job. I am very pleased with my new living room floor and would recommend Kite.
Jonathan G.
We were really happy with Ed and the Kite team. Ed was knowledgable and helpful from the outset, the floor arrived on time and as promised and we were pleased with the quality. Overall an excellent service.
Juliet R.
I think I must have visited about 6 floor shops and spent hours online before finally and gratefully finding kite. Simple questions were finally answered- we wanted something affordable, hard wearing and of course beautiful. We have been extremely happy and very much recommend. Trustworthy, professional and great products!
Christopher F.
Beautiful floor. Huge thanks to Ed and the team who helped us enormously with choosing and supplying the lovely new cork floor for our garden office. The whole process couldn’t have been more straight forward and the finished product is fabulous. Thank you!
Will B.
Kite fitted beautiful floors in our bedroom and gym, gave us great advice and made the whole process easy
Sophie H.
Thank you Kite Flooring, what an incredible service. From start to finish the team at Kite were incredibly helpful, knowledgable and easy to communicate with when our fitters had questions. The finished look is far better than we imagined and we would highly recommend them to anyone wanting wooden floors. Thank you so much to Andy and his team.
Hannah B.
Wonderful service. Floors look great. Thank you Ed and the team. Beautiful dark oak textured floor in my bedroom and also a large art studio fitted with the Newington range, a lovely light oak which was really reasonable. The samples Ed brought to try were all spot on and met my brief and it was really easy to choose the floors. The scheduling and invoicing was all handled really efficiently by Sacha in the office. As for the fitters - they were incredible! They did two large rooms in a day (one with a quite complicated dressing room). Admittedly they worked nearly solidly from 7am until after 9 o’clock to get the job done. They left the house looking immaculate and I am recommending Kite to all my friends now. Such good quality at such a fair price relative to the other quotes I got.
Thank you so much to all the team at Kite. You clearly care about keeping your customers happy, and take great pride in helping people achieve beautiful floors!
Hannah
Thank you so much to all the team at Kite. You clearly care about keeping your customers happy, and take great pride in helping people achieve beautiful floors!
Hannah
Quentin C.
The whole team at KITE has been beyond splendid throughout the entire process, from measurements to purchase, delivery and everything in between. Sasha, Ed, Jasper are absolutely wonderful and always go the extra mile to make sure you get total satisfaction and everything goes well during installation.
The product itself is excellent. It's not the cheapest but, if you look beyond the BS on other website, it's far from being the most expensive too and the quality is there. Just order samples and compare, it's obvious. I have 0 regret going for KITE, on the very contrary. I feel like a valued and cared-for customer, and will not hesitate a second to use them again in the future. Thank you!
The product itself is excellent. It's not the cheapest but, if you look beyond the BS on other website, it's far from being the most expensive too and the quality is there. Just order samples and compare, it's obvious. I have 0 regret going for KITE, on the very contrary. I feel like a valued and cared-for customer, and will not hesitate a second to use them again in the future. Thank you!
Jay D.
I used Ed for our living room floors; the quality is unquestionable. samples he provided to what was eventually laid were exact and the delivery team were a pleasure to deal with. Will be using his services on the kitchen very shortly. Highly recommended !
Guy M.
A quick note to express our profound gratitude for the service delivered by Ed and everyone else at Kite Flooring. I suspect we weren't the easiest clients to deal with: we changed which product we wanted several times in the lead-up to the final purchase, but they maintained their calm throughout. (Tip: if you can get to the showroom, do so. It makes the decision-making process much easier.) In the end, we opted for the Jasper dark wood floors and we genuinely couldn’t be happier with our choice. The dark wood gives a real warmth to our home, and it feels really special to be able to walk barefoot on real wood. The quality of the workmanship was exceptional as well. Ed and his team worked over-time to make sure that every last detail was taken care of, and checked back in a few weeks after installation to deal with any snagging issues. All in all, we couldn’t recommend Kite Flooring more highly. The floors are beautiful and the level of service outstanding.
Jerome B.
We used Kite for our living room flooring. Great product and quality, would definitely recommend!
